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First Stroke Mobile Swim School understands that there will be times when it is necessary to cancel a swimming lesson due to illness or inclement weather. The air and water temperature are important factors in always providing a suitable teaching environment and the safety and interest of the student defines whether a lesson should be kept or cancelled.

 

It is not a problem to teach a lesson in the rain if the temperature is tolerable, particularly in mid-summer. Lessons continue when it is raining unless we have thunder and lightning present, or the bottom of the pool is not visible. Weather cancellations are often made at the last minute due to fluctuations and quickly changing weather patterns. 

 

At the end of the day, it is your choice to cancel a lesson for any reason, however, to ensure consistency and fairness for all clients and instructors, we would like to summarize our setup, cancellation, and registration policy below:

Registration
 

There are no registration deadlines for the First Stroke Mobile Swim School system. Students who are registered for lessons can sign up and join lessons at any time, subject to available capacity and the number of requested lessons, as solely determined by the First Stroke Mobile Swim School location for which they have been registered.

 

Tuition and Fees
Monthly program: Once your student is registered for classes within the monthly program, you will be billed for the first month’s tuition and an The amount of tuition for the first month will be determined based on the number of available classes remaining in that particular month. For each month thereafter, you will be billed monthly until you notify us of your desire to withdraw your student from classes. The monthly amounts of tuition may vary based on the number of weeks in each respective calendar month. Single lessons will be charged full amount. 

 

Methods of Payment
Electronic payments are the only payment methods accepted by the First Stroke Mobile Swim School system. Electronic payments include credit cards, debit cards and EFT/ACH transfers (electronic transfers from your bank account where you supply us with your bank routing number and account number). Checks and cash are not accepted. You are responsible for making sure your method of payment remains current and valid. In the event your method of payment lapses for any reason and we are unable to collect payment from you, your student(s) may be withdrawn from classes at the sole determination of the First Stroke Mobile Swim School system. In some cases, third party payment arrangements will be accepted 

 

Cancellation/Make-Up Policy: If an unforeseen circumstance occurs, such as an illness or injury and you cannot make your scheduled lesson time or day, you may utilize one of the following options:

• 12 hour notice must be given for illness related cancellations

• 48 hour notice must be given for all other cancellations

• Weather cancellations will be made by your instructor no more than 30 minutes prior to your lesson start time.

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In the event of a cancellation by you (the client), with 48 hours notice, First Stroke Mobile Swim School will provide you with a make-up lesson without charging a cancellation fee. This will be arranged at a time that suits both yourself and the instructor within (2) weeks of the lesson cancellation.

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Cancellations due to illness will be accepted up to 12 hours prior to a lesson. Please call your instructor to schedule a make-up date/time. 

 

Cancellations due to unavailability should be 7 seven days prior to schedule class, and in this case make up lessons will be offered to you. Unless confirmed prior to the start of a lesson session, a maximum of two classes can be rescheduled due to unavailability.

 

If First Stroke Mobile Swim School needs to cancel a class for any reason, we will attempt to provide a make-up class. If a make-up class is not made available, credit will be applied to your account. 

 

If an instructor is unable to keep a lesson due to illness or misadventure, the instructor will call you as soon as we are aware that there is a problem. We will offer you a replacement instructor where possible, or the opportunity to reschedule the class at a time that suits you. You will be given a credit (one lesson fee) towards a future swim lesson package if a rescheduled time cannot be made within 2 weeks of the cancellation.

 

Failure to properly notify the us before missing a lesson (ie no call, no show) will result in forfeiture of your lesson and payment.

 

If you or your child is experiencing fever, cough, shortness of breath, sore throat, loss of smell, gastrointestinal symptoms (vomiting or diarrhea) or any other symptoms known to be indicative of COVID-19 Coronavirus or related illnesses and you need to skip a scheduled lesson, a credit will be applied to your FSMSS Account for the missed lesson and may be applied to future lessons once your child has adhered to all recommendations detailed by the CDC and/or Department of Health and is healthy to return to lessons. 

  

If your or your child is experiencing watery diarrhea, dehydration, fever, nausea, vomiting or any other symptoms known to be indicative of Cryptosporidium or related illnesses within the last 24 hours and you need to skip a scheduled lesson, a credit will be applied to your FSMSS Account for the missed lesson and may be applied to future lessons once your child has adhered to all recommendations detailed by the CDC and/or Department of Health and is healthy to return to lessons.

• We reserve the right to decline service or stop a lesson for any reason, including but not limited to inappropriate behavior or unsafe conditions. Example: injurious behavior towards instructors or unsafe swimming pools. 

 

While we believe you will be completely satisfied with our instructors, if you feel you would like to discontinue lessons, you can cancel your lessons at any time within the following guidelines:

 Cancellations after Initial Registration

 

• Please understand that when you enroll your student in a program, you are reserving a slot in a program that is in high demand and could be filled by other students

• After your initial lesson and you need to cancel, please let us know with a email within seven days prior to the last day of the month with a notice of cancellation. If not, you may be subjected to a cancelation fee and may not receive a refund. 

 

• If you cancel your enrollment 14 days prior to the start of your first session, you will not be charged a cancellation fee, in the amount of $50

• If you cancel your membership at least 24 hour and within 14 days prior to the start of your first session, you will be charged a cancellation fee amount of $50 

• If you cancel your membership after the start of your first session, without informing us seven days prior, you will be charged for any lessons that have occurred (regardless of attendance) and a cancellation fee in the amount of $50

• All lessons are good for 60 days from the date of purchase.

• Payment is due at the time of booking for lessons, but you will not be charged until the start of the lesson.

 

If you need to stop or pause swim lessons for any reason, purchased but unused sessions are eligible for a refund within 30 days of the date of purchase. After 30 days of purchase, all remaining sessions are only available for First Stroke Mobile credit. These credits will not expire. The First Stroke Mobile Management Team reserves the right to charge an administration fee to recoup credit card fees associated with any refunds that fall outside Policy. Refunds will not be provided to First Stroke Mobile Customers who attempt to transact with an First Stroke Instructor off-platform.

 

Reimbursements that meet the above qualifications will be issued within 30 days of notice.

 

Adult supervision for children is mandatory. Due to medical and safety reasons, at least one parent or guardian of the Participant must be poolside for, and during, the entire lesson. The Participant will always be accompanied by a parent or guardian, this includes to and from the pool, poolside during lessons, and any trips to the restroom. 

Weather Policy:

 

Even in the case of poor weather, if an instructor is either en-route or arrives at your pool and there has been contact or insufficient notification of a cancellation (thunderstorms excluded) no make-up lesson can be offered. You will not be able to make up that lesson.

 

When First Stroke Mobile Swim School believes the weather is unsuitable for swimming, we will contact you to postpone a class. However, we do cover a broad range of areas and pool settings, so if we have not contacted you, and you believe the weather / temperature is unsuitable to swim, please call your instructor directly.

 

First Stroke Mobile Swim School will never cancel a class without attempting to contact you, so please DO NOT assume a class is cancelled if the weather is poor.

 

Pool Quality: because proper swim instruction requires a specific area and depth to operate, instructors will not conduct swim lessons or event life guarding in "kiddie" pools or any other type of pool that does not meet the necessary requirements for a proper instruction setting.